Privacy policy

Shipping Policy

At AfroGro, we are committed to processing and delivering your orders as efficiently as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Domestic Shipping (United States)

We currently ship across the United States.

  • Standard shipping: 3–7 business days

  • Expedited shipping (if available): 1–3 business days

Shipping times are estimates and may vary depending on carrier delays, weather conditions, or holiday demand.

International Shipping

AfroGro proudly ships internationally to select countries.

International shipping times vary by destination and may take approximately:

  • Standard international shipping: 7–21 business days

  • Expedited international shipping (if available): 5–10 business days

Please note that shipping time estimates do not include customs processing delays.

Customs Fees, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees determined by your country’s customs office.

Customers are fully responsible for all customs fees, duties, taxes, and import charges associated with international orders. These charges are not included in product or shipping prices and must be paid by the customer upon delivery or customs clearance.

AfroGro is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

AfroGro is not responsible for orders shipped to incorrectly entered addresses provided by the customer. If an error is noticed, please contact us immediately at info@auraavo.co before your order ships.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and handed over to the carrier, AfroGro is not responsible for lost, stolen, or delayed packages.

If your package is marked as delivered but not received, please contact the shipping carrier directly.

Return Policy

Due to the nature of our hair oil products and for hygiene and safety reasons, all sales are final.

We do not accept returns, exchanges, or refunds on opened or used products.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@auraavo.co with:

  • Your order number

  • Clear photos of the product and packaging

  • Description of the issue

After review, we will work with you to provide a replacement or appropriate resolution if eligible.

Order Cancellations

Orders may only be canceled within 12 hours of purchase. Once processing has started, orders cannot be canceled.

For cancellation requests, please contact info@auraavo.co as soon as possible.

Contact Us

For questions regarding shipping, returns, or your order, please contact us at:

Email: info@auraavo.co
Business Hours: Monday – Friday, 9:00 AM – 9:00 PM EST